Mars7 Terms & Conditions – A Complete Guide for Players

1 Acceptance of Terms & Conditions

These mars7 Terms & Conditions ("Terms") govern your use of the website, services, and all games offered through the mars7 platform at mars7.my. These Terms take effect from the date you first access or register an account on mars7.

By registering a mars7 account, making a deposit, or playing any game available on our platform, you explicitly acknowledge that you have read and fully understood these Terms and agree to be bound by them. These Terms are to be read together with our Privacy Policy and Responsible Gaming Policy mars7, which also forms part of the overall agreement between you and mars7.

2 Member Eligibility

To register and use the Mars7 platform, you must meet all of the following eligibility requirements:

• You are at least 18 years old at the time of registration. mars7 does not permit any underage individual to use this platform under any circumstances.
• You are registering in your own personal capacity and not on behalf of any third party.
• You have never had an account closed or suspended by mars7 previously for fraud, misconduct, or breach of Terms.
• You are registering one account only. Each individual is permitted to hold only one active account on Mars7 at any given time.
• The information you provide during registration is true, accurate, and current.

3 Registration & Account Management

During registration, you are required to provide accurate and complete personal information including your full name, date of birth, mobile number, and a valid email address. This information is used by mars7 for identity verification, payment processing, and important account-related communications.

You are solely responsible for keeping your mars7 account username and password confidential. mars7 will not be held liable for any losses arising from unauthorized access to your account as a result of your failure to secure your login credentials.

• Never share your login credentials with anyone, including family members.
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Always log out of your account after each session, especially on shared or public devices.
• Contact the mars7 support team immediately if you suspect any suspicious activity on your account.

Mars7 reserves the right to freeze or temporarily close an account for security review if unusual activity is detected. This is a precautionary measure taken in your best interest.

4 Deposits & Payment Methods

Mars7 accepts deposits through the following payment methods, all of which are popular choices among Malaysian users:

• Touch 'n Go eWallet — processed instantly
• GrabPay — processed instantly
• DuitNow — processed instantly
• FPX (Online Banking) — including Maybank2u and CIMB Clicks, processed within 5 minutes
• Boost eWallet — processed instantly
• ShopeePay — processed instantly

All funds deposited into your mars7 account are strictly for gaming purposes. mars7 does not accept cash deposits, money transfers, or any payment method other than those listed above. Any attempt to deposit through unauthorized channels will be rejected and the account may be subject to investigation.

You confirm that all funds deposited are from legitimate sources and are not proceeds of any unlawful activity. mars7 complies with Anti-Money Laundering (AML) guidelines and reserves the right to report any suspicious activity to the relevant authorities.

5 Withdrawals & Winnings

Withdrawal of winnings from your mars7 account is subject to the following conditions:

• The minimum withdrawal amount is RM 20 per request.
• Withdrawals may only be made to the same payment method used for the original deposit ("Original Withdrawal Policy").
• All wagering requirements (rollover) associated with received bonuses must be fully met before withdrawals are permitted.
• Withdrawals to e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) are typically processed within 5 to 15 minutes.
• Withdrawals via FPX or online banking may take up to 1 hour depending on the time of request.

Mars7 reserves the right to suspend or hold withdrawals for security review and identity verification purposes. In such cases, Mars7 may request supporting documents such as a copy of your MyKad or proof of ownership of the payment method used. Failure to provide the requested documents within 7 business days may result in account closure.

6 Bonuses, Promotions & Wagering Requirements

Mars7 offers a variety of bonuses and promotions to members including welcome bonuses, reload bonuses, cashback, and VIP programme rewards. All bonuses are subject to wagering requirements (rollover requirements) and time limits as stated in the specific bonus terms for each promotion.

• Bonuses may only be claimed by eligible members in accordance with each promotion's terms.
• Each member may claim each bonus once only unless otherwise stated.
• Standard wagering requirements are between 5x to 20x total bonus amount depends on the promotion type. Exact terms are stated on each promotion's respective page.
• Bonuses must be used within the specified time frame. Any bonus that expires will be automatically forfeited.
• Mars7 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Any attempt to abuse bonuses — including opening multiple accounts to claim bonuses repeatedly — will result in bonus forfeiture and account closure.

7 Game Rules

All games available on mars7 — including slots, baccarat, blackjack, Sports Betting, virtual sports, and football — are governed by their respective game rules, which can be found within the game interface.

• The outcome of all games is final and may not be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during a game session, mars7 will endeavor to restore the state to its pre-disruption status based on server records retained at the time.
• Confirmed bets cannot be cancelled or amended once the game has started.
• Mars7 uses a Random Number Generator (RNG) system verified by an independent auditing body across all table games and slots to ensure fair play.
• For sports such as the Malaysia Super League, EPL, Champions League, badminton, and e-sports, the odds displayed are fixed at the time the bet is placed and will not change once the bet is confirmed.

Mars7 reserves the right to void or suspend any match or game involved in fraud, match-fixing, or any irregular situation that compromises the integrity of play. In such cases, all bets will be fully refunded to the player's account.

8 Prohibited Player Conduct

To maintain a fair and safe experience for all Mars7 users, the following activities are strictly prohibited and may result in account closure and forfeiture of balances and winnings:

• Identity fraud — registering using another person's information or false details.
• Multiple accounts — owning or using more than one mars7 account.
• Bonus abuse — exploiting promotions through multiple accounts or other fraudulent methods.
• Money laundering — using mars7 as a channel to transfer or conceal illicit funds.
• Use of automated software — using bots, scripts, or any other automated software to play games.
• Bug exploitation — intentionally exploiting any bugs or technical errors on the platform to gain an unfair advantage.
• Threats or harassment — threatening, harassing, or verbally abusing mars7 staff or other players.

9 Account Closure & Suspension

Mars7 reserves the right to suspend or close any member's account at any time for the following reasons:

• Breach of any provision under these Terms & Conditions.
• A voluntary account closure request made by the member themselves.
• Suspected or confirmed fraud, money laundering, or any other illegal activity.
• Failure to verify your identity within the required timeframe upon request.
• Accounts inactive for more than 12 months consecutively without any login or betting activity.

Members who wish to voluntarily close their account may do so by contacting the Mars7 support team via live chat or email at support@mars7.my. Any valid account balance (not subject to any restrictions) will be returned to the original payment method within 3 to 5 business days.

10 Responsible Gambling

Mars7 is committed to responsible gaming and provides a range of tools to help players maintain control over their gaming habits. We encourage all members to play within their financial means and to treat gaming as a source of entertainment, not a way to generate income.

• You can set daily, weekly, or monthly deposit limits on your account through your account settings.
• A cooling-off period of 24 hours to 30 days is available for members who need a temporary break from gaming.
• A self-exclusion programme ranging from 6 months to permanent is available upon request.
• If you need support regarding your gaming habits, mars7 encourages you to reach out to our Responsible Gaming section us.

11 Liability Limits & Disclaimers

The Mars7 platform is provided "as is" without any express or implied warranties regarding accuracy, reliability, or fitness for a particular purpose. To the extent permitted by applicable law:

• Mars7 is not liable for any financial losses incurred as a result of gaming activity on this platform.
• Mars7 does not guarantee that the platform will operate free of interruptions, delays, or errors at all times.
• Mars7 is not liable for any losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Mars7's aggregate liability to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days preceding the claim.

12 Amendments & Governing Law

Mars7 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Material changes will be communicated via platform notification or email to the registered address. It is your responsibility to review these Terms periodically.

These Terms & Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with the use of the Mars7 platform shall first be resolved through good-faith negotiation before any legal action is taken.

If you have any questions regarding these Terms & Conditions, please contact the mars7 support team at support@mars7.my or via live chat, available 24/7 on our platform.