Mars7 Privacy Policy – Malaysian Player Data Protection

1 Introduction

Mars7 ("we", "platform", or "Mars7") operates an online gaming platform in Malaysia, accessible via mars7.my. We understand that your personal information is a valuable asset, and we are committed to protecting it to the highest standard.

This mars7 Privacy Policy describes the types of personal information we collect from you when you register, use our services, or communicate with us. It also explains the purpose of collection, how it is used, who we share it with, and the security measures we take to protect your data.

This policy applies to all users of the Mars7 platform, including those who browse our website without registering an account. This policy should be read together with Terms & Conditions and Responsible Gaming Policy Mars7.

2 Personal Information We Collect

Mars7 collects various types of information depending on how you interact with our platform. The categories of information we collect are as follows:

3 How We Use Your Information

The personal information we collect from you is used for the following purposes, all of which are necessary for the operation of the mars7 platform:

• Account Management — processing registrations, verifying identities, and managing your account.
• Payment Processing — securely processing deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, and ShopeePay.
• Platform Security — detecting and preventing fraud, money laundering, and multi-account activity that violates Terms & Conditions us.
• Legal Compliance — fulfilling legal and regulatory obligations, including AML (Anti-Money Laundering) requirements.
• Service Improvement — analysing usage patterns to enhance your gaming experience and improve the platform interface.
• Communications — sending important account notifications, security updates, and promotional communications (with your consent).
• Customer Support — helping you resolve technical issues, payment queries, or game-related concerns.
• Responsible Gaming — monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

Mars7 will not use your personal information for third-party marketing purposes without your explicit consent. You may withdraw marketing consent at any time through your account settings or by contacting us at support@mars7.my.

4 Sharing Information with Third Parties

Mars7 does not sell, rent, or trade your personal information to third parties for commercial purposes. However, we may share your information in the following limited circumstances:

• Service Providers — payment service providers (such as FPX gateway, Touch 'n Go, GrabPay), game software providers (such as Pragmatic Play, PG Soft), and IT infrastructure providers that help us operate the platform. All such parties are bound by strict confidentiality agreements.
• Legal Authorities — where required by Malaysian law or a valid court order, we may be obligated to disclose certain information to the relevant authorities.
• Fraud Prevention — in cases involving fraud or unlawful activity, we may share information with law enforcement agencies or financial regulatory bodies.
• Business Transfer — in the event of a merger, acquisition, or asset transfer, user information may be transferred as part of the business assets, subject to notice being provided to you.

5 Data Security & Information Protection

Mars7 implements robust technical and organisational security measures to protect your personal information from unauthorised access, loss, or accidental disclosure:

• 256-bit SSL Encryption — all data transmitted between your browser and mars7 servers is encrypted using the latest SSL/TLS technology.
• Encryption of Stored Data — sensitive information such as passwords is stored in a hashed format that cannot be reversed or read.
• Internal Access Controls — only authorised Mars7 personnel have access to user data, and all access is logged for audit purposes.
• 24/7 Monitoring — our automated monitoring system detects suspicious activity in real time and takes immediate action upon identifying any threat.
• Two-Factor Authentication (2FA) — we offer a 2FA option for an added layer of security on your account.
• Regular Security Audits — the Mars7 platform undergoes regular penetration testing and security audits conducted by independent experts.

6 Cookies & Tracking Technologies

Mars7 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies — required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies — collecting information on how you use the platform (e.g. most frequently visited pages) to help us improve our services.
• Functional Cookies — stores your preferences such as language, currency, and display settings for a more personalised experience.
• Analytics Cookies — helps us understand platform traffic in aggregate without identifying individual users.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the mars7 platform. By continuing to use our platform after viewing the cookie notice, you consent to the use of cookies as described here.

7 Your Rights Regarding Personal Data

As a mars7 platform user and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information:

To exercise any of the above rights, please contact us at support@mars7.my by clearly stating your request. We will respond within 14 business days. Please note that some requests may require identity verification beforehand.

8 Data Retention Period

Mars7 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Following account closure, we retain data in accordance with the following requirements:

• Financial & Transaction Records — retained for a minimum of 7 years in line with Malaysian financial and tax legal requirements.
• Identity Verification (KYC) Records — retained for a minimum of 5 years following account closure, in accordance with AML requirements.
• Communication & Support Logs — retained for 3 years for reference and dispute resolution purposes.
• Technical Data & Access Logs — retained for 12 months for security and audit purposes.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to your identity.

9 Links to Third-Party Sites

The mars7 platform may contain links to third-party websites or services such as game providers or payment gateways. These links are provided for your convenience only.

Mars7 is not responsible for the privacy practices or content of those third-party sites. This Privacy Policy applies solely to the mars7 platform. We encourage you to read the privacy policy of each website you visit separately.

10 Children's Privacy

The Mars7 platform is strictly for individuals aged 18 years of age or older. We do not knowingly collect personal information from children or minors.

If we discover that personal information has been collected from an individual under the age of 18 without proper age verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered on the Mars7 platform are encouraged to contact us promptly at support@mars7.my.

11 Privacy Policy Amendments

Mars7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. Any material changes will be communicated to you via:

• In-platform notification on Mars7 upon your next login.
• Email to the address registered to your account.
• A clear notice on our website's main page.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the mars7 platform after any amendments are published will be considered acceptance of the revised terms.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding mars7's Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Email: support@mars7.my
• Live Chat: Available 24/7 on the mars7 platform

Our privacy team takes every enquiry or complaint seriously and will endeavour to respond within 14 working days. For complaints requiring further investigation, we will notify you of a more accurate resolution timeline.