At Mars7, responsible gaming is more than a slogan — it is at the core of every decision we make. We provide the tools, support, and guidance to ensure your gaming experience remains a healthy form of entertainment.
Responsible gaming means enjoying online betting activities — whether slots, baccarat, blackjack, football, or other sports — purely as a form of entertainment, not as a source of income or an escape from daily problems. At mars7, we believe every player deserves to play in a safe, transparent, and enjoyable environment.
Online gaming should be fun — like watching a Malaysia Super League or EPL match with friends — not stressful. When it starts to feel like an obligation or causes you anxiety, that's a sign you need to step back and take a break.
This mars7 responsible gaming policy outlines all the tools available to you, the warning signs to watch for, and how to get help when needed. We are committed to ensuring every mars7 member in Malaysia has access to these resources at all times.
Mars7's Core Principles: Betting must be a conscious choice made within your financial means. Never wager money you need for essentials such as rent, utility bills, food, or your children's education.
Many players don't realise their gaming habits have shifted into something concerning. Review the warning signs below honestly. If you identify with three or more of the following, we encourage you to reach out to the mars7 support team or seek professional help:
You feel the need to increase your bet amounts over time to get the same level of excitement.
You continue playing to "recover" money you have already lost (chasing losses) even as the situation gets worse.
You have lied to family members or friends about how much time or money you have spent on gaming.
Gaming is starting to interfere with your work, family, or social life.
You are borrowing money or selling assets to fund your gambling.
You feel restless, irritable, or anxious when you are unable to play.
You are using gaming as a way to escape from problems, stress, or negative emotions.
You have tried to cut back or stop gambling but were unable to do so.
If you identify with 3 or more of the signs above, please contact the Mars7 support team immediately via live chat or email at support@mars7.my. We can help you activate self-control tools or a self-exclusion program right away.
Mars7 offers a range of self-control tools accessible directly through your account settings. All tools are free, easy to activate, and take effect immediately once enabled:
Set a maximum amount you can deposit in a day, week, or month. Once the limit is set, the Mars7 system will automatically reject any deposit that exceeds it. Limits can be reduced immediately, but increasing a limit requires a 7-day waiting period to ensure the decision is made with care.
Limit how many hours you can spend on the mars7 platform each day. Once the time limit is reached, your session will end automatically and you won't be able to log back in until the following day. This helps you maintain a healthy balance between entertainment and your daily responsibilities.
Set a maximum loss amount you can absorb in a day, week, or month. Once the loss limit is reached, you will not be able to place additional bets until the time period resets. This tool is highly effective for keeping your gaming spending in check.
Activate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. While a cooling-off period is active, your account will be fully restricted — you won't be able to log in, deposit, or place any bets. It's the best way to step back and reset after an intense gaming session.
Choose which notifications you receive from mars7 — including promotional emails, account balance reminders, and bonus offers. Reducing your exposure to gaming notifications can help you manage impulses to play excessively.
For more serious cases, Mars7's self-exclusion program allows you to block your account either permanently or for a minimum period of 6 months. During the self-exclusion period, no promotional communications will be sent to you. Contact support@mars7.my to activate this option.
Activating self-control tools on Mars7 is straightforward and can be done on your own without contacting the support team (except for self-exclusion). Follow these steps:
Log in to your Mars7 account using your username and password.
Click your profile icon in the top right corner and select "Account Settings".
Navigate to the "Responsible Gaming" tab and select the tool you want to activate.
Enter your desired limit or duration and confirm the change. It takes effect immediately.
If you encounter any issues activating self-control tools, or wish to activate a self-exclusion program, contact the Mars7 support team directly via 24/7 live chat or email at support@mars7.my — and we will assist you promptly.
Below are practical tips recommended by mars7 for all players in Malaysia to keep gaming enjoyable and in check:
Mars7 enforces a minimum age requirement 18 years old for all players. We enforce a strict age verification process during account registration and the KYC (Know Your Customer) process. A valid government-issued ID such as a MyKad or Malaysian passport is required to verify your age.
Parents and guardians concerned about children accessing online gaming sites are encouraged to use parental control software on shared devices. mars7 fully supports efforts to prevent minors from accessing gambling content.
Accounts found to be used by minors will be suspended immediately and all associated balances will be frozen while the investigation is conducted. mars7 treats the protection of minors as an absolute priority.
If you or someone you know needs help with a gambling problem, mars7 encourages you to seek professional support. The following resources are available in Malaysia:
Talian Kasih: 15999
Available 24 hours a day, 7 days a week. Provides crisis counselling and referrals to appropriate support services.
National Anti-Drug Agency (AADK)
Provides recovery programs and counselling for various types of addiction, including pathological gambling, across Malaysia.
A 12-step programme for gambling problem recovery
A peer support group offering a safe environment to share experiences and receive non-judgmental support.
Email: support@mars7.my
Our support team is available to help you activate self-control tools or self-exclusion programs at any time via 24/7 live chat.
We are more than a gaming platform — we are a partner who genuinely cares about your well-being.
Deposit limits, time limits, loss limits, cooling-off periods, and self-exclusion — all available in one easy-to-access account settings page for every mars7 member.
The mars7 system automatically monitors gameplay patterns and will proactively reach out to players showing signs of problem gambling to offer support.
Mars7's KYC process ensures that only players aged 18 and above can register and play. A MyKad or passport is required for verification.
All your personal data and financial information is protected with 256-bit SSL encryption and complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
The Mars7 support team is trained to assist players who need help with responsible gaming — without judgment or pressure.
Deposits via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, and ShopeePay make it easy to track your gaming spending within the same e-wallet app you use for everyday expenses.
Answers to the most frequently asked questions about responsible gaming at mars7.
Register a mars7 account today and enjoy over 500 games — slots, baccarat, blackjack, football, and sports — with the confidence that you have full control over your gaming experience. Deposit from as little as RM10 via Touch 'n Go, GrabPay, or DuitNow.